While we can use WiFi, we generally use the industry-standard BACnet communication protocol across our own dedicated communication frequency, which does not require WiFi.
While we can use WiFi, we generally use the industry-standard BACnet communication protocol across our own dedicated communication frequency, which does not require WiFi.
There is no practical limit to the number of sensors for our leak and temperature detection systems.
We can use cell phones, but our systems are not limited to or dependent on mobile phones.
We can use land lines, but our systems are not limited to or dependent on land lines.
No. Our sensors use a 3.0 volt Lithium Ion battery with a typical life of 8-10 years. When a battery begins to fail, the associated sensor reports the condition so we know exactly where the aging battery is located.
The repeaters in our mesh network and the central panel LCD display both use 110-volt power.
The repeaters in our mesh network and the central panel LCD display both use 110-volt power.
Yes. Each sensor is individually addressable so repairmen can go directly to the failure point.
Yes. PEPCO provides remote monitoring service 24/7/365.
Services Included:
• PEPCO will maintain the necessary on-line service equipment to enable client to remotely log-on to your PEPCO system (“SYSTEM”) via any standard web browser or Smart Phone.
• Customer must maintain IP Internet Connection for Cloud Management.
• PEPCO strongly recommends all clients use Static IP vs Dynamic IP. If your Internet provider changes the Dynamic IP address it may be necessary for PEPCO to come to your site to upload the new address. This is a billable service call.
• On-line telephone support is included to assist your operators with New or Resetting of User Names and Passwords, Alarms Modifications and System Troubleshooting 24/7/365. The telephone support phone number 631-940-9880.
• Changes to Software, Program Modifications or Graphics modification is billable. See Rates Below.
* As PEPCO develops new program updates we will automatically download to your system.
PEPCO will maintain a log of USER NAMES and PASSWORDS as directed by Client. As Client staff changes, gets relocated or positions change, PEPCO will permit or deny access to designated personnel based on e-mail instruction from Client. Direct e-mails to alarms@pepcocontrols.com or your PEPCO Account Manager.
Alarms Management:
• PEPCO alarms include Critical Alarms, Priority Alarms and Routine Alarms sent to clients via E-Mail or Text message. Client to furnish PEPCO with a list of staff who shall receive alarms. Please include e-mail address of staff on last page of this agreement.
• PEPCO will test each alarm a minimum of one time per year at the start of the contract period to confirm proper operation.
• We will remotely backup the program database and system files Quarterly. In the event of a catastrophic failure such as a fire or vandalism we will reload the database from our current backup copy after the hardware is repaired.
• PEPCO will maintain a log of active alarms and trends for 1 year.
Services Included:
• PEPCO will maintain the necessary on-line service equipment to enable client to remotely log-on to your PEPCO system (“SYSTEM”) via any standard web browser or Smart Phone.
• Customer must maintain IP Internet Connection for Cloud Management.
• PEPCO strongly recommends all clients use Static IP vs Dynamic IP. If your Internet provider changes the Dynamic IP address it may be necessary for PEPCO to come to your site to upload the new address. This is a billable service call.
• On-line telephone support is included to assist your operators with New or Resetting of User Names and Passwords, Alarms Modifications and System Troubleshooting 24/7/365. The telephone support phone number 631-940-9880.
• Changes to Software, Program Modifications or Graphics modification is billable. See Rates Below.
* As PEPCO develops new program updates we will automatically download to your system.
PEPCO will maintain a log of USER NAMES and PASSWORDS as directed by Client. As Client staff changes, gets relocated or positions change, PEPCO will permit or deny access to designated personnel based on e-mail instruction from Client. Direct e-mails to alarms@pepcocontrols.com or your PEPCO Account Manager.
Alarms Management:
• PEPCO alarms include Critical Alarms, Priority Alarms and Routine Alarms sent to clients via E-Mail or Text message. Client to furnish PEPCO with a list of staff who shall receive alarms. Please include e-mail address of staff on last page of this agreement.
• PEPCO will test each alarm a minimum of one time per year at the start of the contract period to confirm proper operation.
• We will remotely backup the program database and system files Quarterly. In the event of a catastrophic failure such as a fire or vandalism we will reload the database from our current backup copy after the hardware is repaired.
• PEPCO will maintain a log of active alarms and trends for 1 year.
There is physical integrity to the probe and transmitter. If a probe is disconnected from a transmitter, a tamper message will be sent.
Yes. There is an app that allows for complete system integration from any smart phone, tablet or computer.
More questions?
We have answers.
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While we can use WiFi, we generally use the industry-standard BACnet communication protocol across our own dedicated communication frequency, which does not require WiFi.
While we can use WiFi, we generally use the industry-standard BACnet communication protocol across our own dedicated communication frequency, which does not require WiFi.
There is no practical limit to the number of sensors for our leak and temperature detection systems.
We can use cell phones, but our systems are not limited to or dependent on mobile phones.
We can use land lines, but our systems are not limited to or dependent on land lines.
No. Our sensors use a 3.0 volt Lithium Ion battery with a typical life of 8-10 years. When a battery begins to fail, the associated sensor reports the condition so we know exactly where the aging battery is located.
The repeaters in our mesh network and the central panel LCD display both use 110-volt power.
The repeaters in our mesh network and the central panel LCD display both use 110-volt power.
Yes. Each sensor is individually addressable so repairmen can go directly to the failure point.
Yes. PEPCO provides remote monitoring service 24/7/365.
Services Included:
• PEPCO will maintain the necessary on-line service equipment to enable client to remotely log-on to your PEPCO system (“SYSTEM”) via any standard web browser or Smart Phone.
• Customer must maintain IP Internet Connection for Cloud Management.
• PEPCO strongly recommends all clients use Static IP vs Dynamic IP. If your Internet provider changes the Dynamic IP address it may be necessary for PEPCO to come to your site to upload the new address. This is a billable service call.
• On-line telephone support is included to assist your operators with New or Resetting of User Names and Passwords, Alarms Modifications and System Troubleshooting 24/7/365. The telephone support phone number 631-940-9880.
• Changes to Software, Program Modifications or Graphics modification is billable. See Rates Below.
* As PEPCO develops new program updates we will automatically download to your system.
PEPCO will maintain a log of USER NAMES and PASSWORDS as directed by Client. As Client staff changes, gets relocated or positions change, PEPCO will permit or deny access to designated personnel based on e-mail instruction from Client. Direct e-mails to alarms@pepcocontrols.com or your PEPCO Account Manager.
Alarms Management:
• PEPCO alarms include Critical Alarms, Priority Alarms and Routine Alarms sent to clients via E-Mail or Text message. Client to furnish PEPCO with a list of staff who shall receive alarms. Please include e-mail address of staff on last page of this agreement.
• PEPCO will test each alarm a minimum of one time per year at the start of the contract period to confirm proper operation.
• We will remotely backup the program database and system files Quarterly. In the event of a catastrophic failure such as a fire or vandalism we will reload the database from our current backup copy after the hardware is repaired.
• PEPCO will maintain a log of active alarms and trends for 1 year.
Services Included:
• PEPCO will maintain the necessary on-line service equipment to enable client to remotely log-on to your PEPCO system (“SYSTEM”) via any standard web browser or Smart Phone.
• Customer must maintain IP Internet Connection for Cloud Management.
• PEPCO strongly recommends all clients use Static IP vs Dynamic IP. If your Internet provider changes the Dynamic IP address it may be necessary for PEPCO to come to your site to upload the new address. This is a billable service call.
• On-line telephone support is included to assist your operators with New or Resetting of User Names and Passwords, Alarms Modifications and System Troubleshooting 24/7/365. The telephone support phone number 631-940-9880.
• Changes to Software, Program Modifications or Graphics modification is billable. See Rates Below.
* As PEPCO develops new program updates we will automatically download to your system.
PEPCO will maintain a log of USER NAMES and PASSWORDS as directed by Client. As Client staff changes, gets relocated or positions change, PEPCO will permit or deny access to designated personnel based on e-mail instruction from Client. Direct e-mails to alarms@pepcocontrols.com or your PEPCO Account Manager.
Alarms Management:
• PEPCO alarms include Critical Alarms, Priority Alarms and Routine Alarms sent to clients via E-Mail or Text message. Client to furnish PEPCO with a list of staff who shall receive alarms. Please include e-mail address of staff on last page of this agreement.
• PEPCO will test each alarm a minimum of one time per year at the start of the contract period to confirm proper operation.
• We will remotely backup the program database and system files Quarterly. In the event of a catastrophic failure such as a fire or vandalism we will reload the database from our current backup copy after the hardware is repaired.
• PEPCO will maintain a log of active alarms and trends for 1 year.
There is physical integrity to the probe and transmitter. If a probe is disconnected from a transmitter, a tamper message will be sent.
Yes. There is an app that allows for complete system integration from any smart phone, tablet or computer.
More questions?
We have answers.
